Return & Refund Policy
At Prema Devi Food and Beverages, we take great care in preparing and packing our products. Please read our return and refund policy carefully before placing an order.
Overview
Due to the nature of our products, which include homemade food items, we do not accept general returns once an order has been delivered successfully.
However, refunds or replacements may be considered in specific cases such as damaged, leaked, or incorrect products received.
Eligibility for Refund or Replacement
- Product received in damaged or leaked condition
- Incorrect product delivered
- Package tampered or broken during transit
To be eligible, customers must notify us within 24 hours of delivery along with clear photos of the product and packaging.
Non-Returnable Items
As our products are perishable food items, the following are not eligible for return or refund:
- Opened or partially consumed products
- Products damaged due to improper storage after delivery
- Orders reported after 24 hours of delivery
Refund Process
Once your complaint is reviewed and approved, the refund will be processed to the original payment method used during purchase.
Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the stated time:
- Please check your bank account again
- Contact your payment provider or bank
- If the issue persists, contact us for assistance
Exchanges
We do not offer product exchanges. In approved cases, we may provide a replacement or refund at our discretion.
Shipping Issues
If your order is delayed, damaged, or lost in transit, please contact us immediately. We will coordinate with our delivery partners to resolve the issue.
Need Help?
If you have any questions regarding returns or refunds, please contact us through the contact details provided on our website. Our team will be happy to assist you.